Return & Refund Policy
At Avanique, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we’re here to help.
Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused, unopened, and in its original packaging
- The item must be in resalable condition
- Proof of purchase or order number is required
Non-Returnable Items
For hygiene and safety reasons, certain beauty and cosmetic products may not be eligible for return, including but not limited to:
- Opened or used cosmetics
- Opened skincare products
- Personal care items
- Items marked as final sale
- Gift cards
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@avanique.shop and include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will review the case and offer an appropriate solution, such as a replacement, store credit, or refund where applicable.
Return Process
To initiate a return, please contact us first at support@avanique.shop.
Returns sent without prior authorization may not be accepted.
Customers may be responsible for return shipping costs unless the return is due to our error or a defective item.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your payment provider
Late or Missing Refunds
If you have not received your refund after the processing period:
- Check your bank account again
- Contact your credit card company or payment provider
- If you still need help, email us at support@avanique.shop